Privacy policy.

Effective Date: 12/11/2024

Last Updated: 12/11/2024

At Balance & Becoming (“Company,” “we,” “us,” or “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.balanceandbecoming.com] (the “Site”) and use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please discontinue use of our Site and services.

1. Information We Collect

Personal Data:
We may collect personal data that you voluntarily provide to us, such as your name, email address, phone number, and billing information when you:

  • Sign up for our newsletter or email list

  • Purchase coaching sessions, courses, or other products/services

  • Contact us via forms, email, or chat support

  • Participate in surveys, promotions, or giveaways

Usage Data:
We may automatically collect information about how you access and interact with the Site, including:

  • IP address and browser type

  • Device information (operating system, device type)

  • Pages visited, time spent on the Site, and referral URLs

  • Cookies and similar tracking technologies (see Section 7 below)

Sensitive Information:
We do not intentionally collect sensitive personal data (e.g., health, religious beliefs) unless it is explicitly provided by you in connection with coaching services. Any sensitive data you share is voluntary and will be treated with the utmost confidentiality.

2. How We Use Your Information

We may use the information we collect for various business purposes, including to:

  • Provide, maintain, and improve our Site and services

  • Process transactions and send you related information, such as confirmations and invoices

  • Communicate with you about your account, updates, promotions, or events

  • Send you marketing and promotional communications (you may opt-out at any time)

  • Respond to your comments, questions, and requests for customer support

  • Monitor and analyze usage patterns and trends to enhance the user experience

  • Comply with legal obligations, resolve disputes, and enforce our agreements

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent: When you have given explicit consent for us to process your personal data for a specific purpose (e.g., signing up for newsletters).

  • Contractual Necessity: When processing is necessary to fulfill a contract or provide services you requested (e.g., processing your payment).

  • Legitimate Interests: When processing is in our legitimate interests and not overridden by your rights (e.g., improving our Site functionality).

4. Disclosure of Your Information

We may share your information under the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., payment processors, email marketing platforms, analytics tools).

  • Legal Requirements: To comply with applicable law, respond to legal requests, or protect the rights, property, or safety of the Company, our clients, or others.

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

  • With Your Consent: We may disclose personal data for any purpose with your explicit consent.

We do not sell your personal information to third parties.

5. International Data Transfers

If you are accessing the Site from outside your country, please note that your information may be transferred to and stored on servers located in other countries. If you are in the EEA, we ensure that any international data transfers are subject to appropriate safeguards, such as Standard Contractual Clauses, to protect your personal data.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and contractual obligations. Once we no longer need your information, we will securely delete or anonymize it.

7. Cookies & Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies help us:

  • Remember your preferences

  • Understand usage patterns

  • Improve the performance and functionality of the Site

  • Provide targeted advertising or marketing communications

You may set your browser to refuse cookies, but this may limit your ability to use certain features on our Site.

8. Your Rights

If you are in the EEA, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain processing activities

  • Withdraw consent at any time, without affecting the legality of prior processing

  • Data portability (receive a copy of your data in a commonly used format)

If you are in California (CCPA Compliance), you may have the right to:

  • Know what personal information is collected and how it is used

  • Request deletion of your personal information

  • Opt out of the sale of your personal information (we do not sell data)

To exercise these rights, please contact us at kaylalee.wl@gmail.com.

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, or theft. However, no security measure is foolproof, and we cannot guarantee absolute security of your data.

10. Third-Party Links

Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately so that we can delete it.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. Continuing to use our Site after changes are posted constitutes acceptance of these changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: kaylalee.wl@gmail.com
Postal Address: 104 Park Hill Court, Greer, SC 29651

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.